FAQs

How can I track my orders?

Once your order is ready to go, we hand it over to the carrier and send you a shipping confirmation email that contains a tracking number. You can click on that number to see the latest updates on the location of your shipment via our tracking page.

 

What should I do if I received a wrong/damaged product?

To help us resolve this for you quickly, please email us at preciouspawsgear@gmail.com along with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with resolution options as soon as possible!

It’s important to note that shipping costs are not covered by Precious Paws Gear when sent back, so we suggest using your local post office for the best service and tracking ID.

 

What’s your refund policy?

We offer store credit if you are unsatisfied with your product for any reason. You can start this process of receiving store credit by contacting us at preciouspawsgear@gmail.com with your order number. 

 

CANCELLATION & EXCHANGES (I WANT TO CANCEL OR CHANGE MY ORDER)

We will start production of all our orders once the order is placed. Please contact our support team at preciouspawsgear@gmail.com for to check if canceling or exchanging your order is possible, with your reason.

 

MY PRODUCT LOOKS DIFFERENT TO THE WEBSITE ONLINE LISTING IMAGE

This is a rare occurrence as we aim to accurately represent all our designs and products on our website. Sometimes the lighting or colors might look slightly different as you are seeing the product on a device screen rather than in person.

However if you want to check if you’ve received the correct product with no defects, please take some photos of your product & email to preciouspawsgear@gmail.com for us to review your order

If you’re not 100% satisfied with your purchase for any reason, please contact us and we will make it right. Your satisfaction is important to us!!